Terms of Service

PurpleCare (ABN 60 201 663 251) · Last updated 24 November 2026

These Terms govern your use of the PurpleCare platform and services. By creating an account, engaging PurpleCare for NDIS supports, or providing services through PurpleCare, you agree to these Terms.

1. Service description

PurpleCare is a registered Australian NDIS provider offering disability support coordination, supported independent living coordination, mental-health focused supports, and a technology platform connecting NDIS participants with support workers and clinicians. Services include scheduling, shift management, service note capture, billing to plan managers and the NDIA, and operational notifications.

2. Eligibility & accounts

• You must be 18 years or older, or have a parent/guardian act on your behalf.
• Information provided at sign-up must be accurate and kept up to date.
• You are responsible for maintaining the confidentiality of your account credentials.

3. User obligations

• Use the platform only for lawful purposes related to NDIS service delivery.
• Do not impersonate another person, share account access, or attempt to access another user's data.
• Workers and clinicians warrant that all qualifications, screenings and registrations they record are current and valid.
• Participants agree to provide accurate plan information and to notify us of plan changes.
• Do not upload malicious content, attempt to disrupt the platform, or scrape data.

4. SMS terms

Message frequency varies based on shift activity. Carriers are not liable for delayed or undelivered messages. SMS messages are sent via Twilio Inc. on our behalf. For assistance contact support@purplecare.com.au.

5. Payment terms

• NDIS-funded services are billed in accordance with the current NDIS Pricing Arrangements and Price Limits. Invoices are issued to the NDIA, the participant's plan manager, or the self-managed participant as applicable.
• Invoices are payable within fourteen (14) days of issue unless otherwise agreed.
• Workers are paid in accordance with their engagement letter or sub-contractor agreement, normally on a fortnightly cycle subject to verified shift records.
• Cancellation fees apply per the NDIS Pricing Arrangements (short-notice cancellation rules).
• We may suspend services for accounts with overdue invoices after written notice.

6. Service quality & complaints

PurpleCare operates under the NDIS Practice Standards and Code of Conduct. Complaints may be raised at support@purplecare.com.au or directly with the NDIS Quality and Safeguards Commission (1800 035 544).

7. Limitation of liability

To the maximum extent permitted by law, PurpleCare's liability for any claim arising under or in connection with these Terms is limited to the fees paid to PurpleCare in respect of the service giving rise to the claim in the three (3) months preceding the claim. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

PurpleCare is not liable for indirect, consequential or special loss, loss of profits, or loss of data, except where such liability cannot be excluded by law.

8. Termination

Either party may terminate a service engagement on reasonable notice in accordance with the relevant Service Agreement. We may suspend or terminate accounts immediately for breach of these Terms, fraud, or risk to safety. Termination does not affect accrued rights or obligations, including payment for services delivered.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in-platform notice at least fourteen (14) days before they take effect.

10. Governing law

These Terms are governed by the laws of the State of Queensland, Australia. The parties submit to the exclusive jurisdiction of the courts of Queensland and the federal courts of Australia.

11. Contact

PurpleCare
Email: support@purplecare.com.au
ABN 60 201 663 251 · Queensland, Australia